All return/exchange requests must be made within 30 days of the purchase date.
We can only accept items that are in “like new” condition: unworn, unwashed, free of human/animal hair, bodily stains/odor, and with all tags intact.
Mystery boxes, subscription boxes, themed boxes & intimate items are not eligible for return/exchange. All sales are final.
In the case of exchanges for a different size or item: Please include the form below with your exchange. The original item must first be shipped to and arrive at our location before an exchange can be sent out. If we are unable to exchange your item for a different size, a refund will automatically be issued to you. It is the customer’s responsibility to pay for the shipping cost of the exchanged item.
If the requested exchange item is unavailable or out of stock, a customer service representative will contact you via email. If the customer fails to respond within 14 business days, the order will be refunded.
REFUNDS: If an item is being returned for a refund please include the form below with your return. The item must first be shipped to and arrive at our location before a refund can be provided. It is the customer’s responsibility to pay for the shipping cost of the returned item.
Please allow up to 14 business days for the amount to show up on your account after the refund has been processed.
DAMAGES/MIS-SHIPS: In the case of damaged or incorrect item(s): Please include the form below with your mis-shipped item.
Rock World will issue a pre-paid return label for all domestic customers. We are unable to provide return label service for international customers. For all international customers, please contact us at support@RockWorldMerch.freshdesk.com
Please send all returns/exchanges to: 4940 East La Palma Ave, Anaheim, CA 92807
DOWNLOAD EXCHANGE / RETURN FORM
What if I forgot to use my discount code?
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Please note that only one promo is applied per order. Codes will not combine with BOGO offers. Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is inputted and correct before submitting your order, including your discount code.
I put the wrong shipping address. Can I change this?
We ship to the address provided at the time of purchase and cannot ensure an address change after this point. However, please e-mail us right away at email@example.com, (within a 24 hour period) with the updated address. We will do our best to make this change.
If the change is not made and the address is invalid, it will be returned to us. Once it arrives we will reach out to the customer about reshipment.
When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. During sales, please allow 7-10 business days for order processing. If we anticipate a longer lead-time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
What could cause a delay with my shipment?
*If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. Generally if there is more than one thing in your order the remaining items will be shipped out immediately.
*Wrong or invalid shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!
*If your order is flagged for fraud, the order will be automatically refunded.
What shipping service do you use? Can I pay extra for faster shipping?
We use the United States Postal Service and UPS for all of our shipments.
In some instances the shipping method used to fulfil your order may differ from the shipping method selected at checkout.
My tracking says my order was delivered, but I did not receive it. What can I do?
We cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. You the customer are responsible for filing any claims with carriers for damaged and/or lost shipments. Please contact your local postal office for further information on lost or stolen mail.
My order is being returned to sender. What happens now?
If your order is being returned due to insufficient address, you will need to e-mail us an updated address. Once your package arrives back to us, we will reach out to the customer for an additional reshipment fee. If a refund is requested please note that the original shipping fees are non-refundable.
What does First Class Shipping mean?
First Class Shipping is a reference to the weight class of your package. It is a default shipping method used through USPS. Any orders placed that weigh under 16 ounces (1 pound) will be automated as First Class Shipping. (This does not include the time it takes for an order to be processed through our facility). Both domestic forms of shipping are not considered expedited.
What does Priority Mail Shipping mean?
Priority Mail is also a reference to the weight class of your package. It is another default shipping method used through USPS. Any orders placed that weigh 16 ounces (1 pound) or over will be automated as Priority Mail Shipping. (This does not include the time it takes for an order to be processed through our facility). Both domestic forms of shipping are not considered expedited.
Do you ship internationally? How long do order deliveries take?
We ship worldwide. International Shipments can sometimes take anywhere from 2 to 8 weeks. Note, delivery times are not guaranteed and vary. Please allow 5-7 business days for order processing and shipping. If we anticipate a longer lead time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
***Please be aware that some of the international orders are taking longer than usual to arrive***
Once the parcel is scanned through Los Angeles, CA. we are not able to track the parcel. You would need to contact your local Post for further information regarding delayed shipments.
How much does international shipping cost? Do I have to pay customs fees?
International shipping costs vary worldwide, please go through the check out process to view your total beforehand. Please be aware, you the buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. Please do your research so you are ready to get your package cleared through customs, and have an idea of what the additional cost will be.
Why is my international package being returned?
International orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for reshipment postage (USD). If a refund is requested please note that the original shipping fees are non-refundable.
My international order hasn’t shipped yet. Why is it being delayed?
When placing an order, please be sure to use translated English font to avoid delays. Our shipping system does not recognize foreign character font, which causes a hold in printing your order. We will need a translated address or alternate ship to address for the order to print properly.
WE CURRENTLY DO NOT SHIP TO THE FOLLOWING COUNTRIES:
Why did I not receive a confirmation e-mail?
You should receive an e-mail confirming your order shortly after you have placed it. If you do not receive that e-mail, please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly. You will need to contact us with the corrected e-mail. This is important because if you have not received the order confirmation e-mail, you also will not receive the e-mail with your shipment notification and tracking information.
I just placed an order. Can I change the size or design? Can I add a t-shirt to my order?
We cannot edit an order once it has been placed. You will need to go through the exchange process, or place a new order.
I ordered during a free item promotion. I am not seeing the free item in my confirmation e-mail. Did I get the free item?
If you ordered within the sale period, the free item is automatically included with your order although it may not appear in the email confirmation you received.
During free t-shirt promotions, due to the high volume of orders we will not take custom requests on sizing. The free t-shirt will be matched to the largest size of the product ordered. All women’s products are automatically matched to a men’s small.
Will you ever reprint a limited edition item?
Our limited edition items are a one time only, limited item. They are only available for purchase during the promotion period.
The website won’t let me check out. I keep getting an error page. What do I do?
We recommend waiting and trying again later. If the problem persists, try signing up with a PayPal account and checking out that way. You may also try changing your browser or ordering from a mobile device. These solutions have worked for others with similar check out issues. Should the problem persist, please e-mail us.
If you have any further questions not address here, please email: